Salary Scale: £19,238 to £20,459 pro rata depending on experience
Hours: Up to 16 hours a week
Contract length: Until 31st March 2020
Location: Ashington office
Closing date: 9am Weds 17 April
Interviews will be held on: 23 April
Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
Download the job description and person specification.