CA Northumberland


Contract: Fixed term until March 2018 through funding from the Money Advice Service (The current expectation is that funding will continue beyond this date)

Hours: Full time or part time  

Salary: £20,459 to £23,166 depending on experience

Closing date: 9am on Tuesday 5 September 2017

Interview date: Tuesday 12 September 2017


Citizens Advice Northumberland is looking for an experienced debt caseworker to help provide a high quality debt and money management advice service to clients from across Northumberland through telephone/digital channels and community based outreach work. You will need to be able to demonstrate good communication skills and a commitment to the delivery of a high quality service. Ideally you will have recent and substantial experience of providing debt advice to Advice Quality Standard but we will consider offering this as a training post to an experienced generalist adviser with the relevant skills and qualities and the ability to train quickly.

The successful applicant will have strong numerical and financial skills, significant experience of using a computer based recording and monitoring system, the ability to manage his or her workload and to work to targets in a pressurised environment. Experience in other advice areas, particularly benefits would be an advantage.

To apply, you must complete an application form. CV’s will not be considered.

To request an application pack please contact Jane Brown at This email address is being protected from spambots. You need JavaScript enabled to view it., or call 01670 853823. Alternatively, please write, enclosing an A4 stamped addressed envelope to: Jane Brown, Citizens Advice Northumberland (Ashington Office), 89-91 Station Road, Ashington, NE63 8RS.